What's your response time for Washington Grove emergencies?+
For active leaks or storm damage, we prioritize Washington Grove calls and typically have a crew on-site within a few hours. Standard inspections and estimates are usually scheduled within 24 to 48 hours, often sooner depending on our current route through Washington Grove.
Will I get a written estimate before you begin?+
We give every Washington Grove customer a detailed written estimate before any work begins. No hidden fees, no change-order surprises unless you ask us to add scope.
What licensing and insurance do you carry?+
We hold an active MD contractor license and full insurance coverage, and we'll provide proof of both on request — most Washington Grove customers ask, and we expect that.
What emergency roofing services are available in Washington Grove?+
Our emergency line is staffed around the clock. If water is actively coming in, call +1-855-469-0306 first — we'll get a tarp and temporary fix in place fast, then schedule the permanent repair.
Can you help with my storm damage insurance claim?+
Yes — we document damage with detailed photos and can meet your adjuster on-site to walk through findings. Many Washington Grove customers say this cuts weeks off their claim process.
How many days will a reroof take at my Washington Grove home?+
A standard single-family reroof usually wraps in a day or two once we're on-site; larger or steeper roofs, or metal systems, can take a bit longer. You'll get an exact estimate before we schedule.
What brands do you work with?+
We install asphalt shingle systems from GAF, CertainTeed, and Owens Corning, plus standing-seam metal roofing and flat/low-slope commercial membranes like TPO and EPDM.
Do you offer a warranty on your roofing work?+
Every Roof Installation job comes with a written workmanship warranty from Big Toms Roofing, separate from the manufacturer's material warranty on shingles or metal panels. Terms are outlined in your estimate.
Do you do pre-listing or pre-purchase roof inspections?+
We do these regularly for Washington Grove homebuyers, sellers, and their realtors. You'll get a documented report covering material condition, flashing, ventilation, and estimated remaining lifespan.
Are you only in Washington Grove or do you cover nearby towns?+
We serve Washington Grove and the surrounding communities throughout Washington Grove, MD — see the coverage section below for the specific zip codes and nearby cities we handle regularly.
